COVID - 19 Updated Office Policy
The following safety measures are being implemented in the office
Sanitization of the furniture, door knobs and office supplies between sessions
15 to 30-minute gaps between sessions
UV filtration for anti-viral air protection
2-meter distance between seating areas
Hand sanitizer is supplied
Facial tissue is supplied
Bottled water is supplied
Foot-pressed garbage disposal is available
SandTray option is limited to one client per day to allow proper sanitization
Clients safety policies
Please wait outside or in the car if arriving earlier than 5 minutes before the session.
Masks are optional (bring your favourite:). We provide if needed.
Your workplace Extended Health Benefits may cover the cost of counselling provided by a Registered Counsellor. Please consult with your Insurance Company Provider or with your Human Resource Department to verify your coverage prior booking the first session. Receipts not submitted for insurance claims may be tax deductible under medical expenses.
The following methods of payments are accepted:
The payment is generally due within the 5 business days of the appointment.
Sessions are generally billed to the clients.
Sessions through EAP, Victim Services and other private contracts are billed directly to the EAP/contract providers.
Any additional session notes, reports, insurance statements are billed at a regular hourly rate.
Please note that you are welcome and encouraged to take as many session notes as you'd like.
Please allow 48 hours to rebook or cancel the appointment.
Missed appointments and late cancellations are billed at $100 per session.
We collect Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Clients with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to introduce our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Wix.com adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of your information by our company and its service providers.
Under certain circumstances, the company may be required to disclose clients' personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose clients' personal data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the company
Prevent or investigate possible wrongdoing in connection with the service
Protect the personal safety of users of the service or the public
Protect against legal liability
Security of Your Personal Data
The security of client's personal data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect client's personal data, we cannot guarantee its absolute security.
How do we communicate with our site visitors?
We may contact our visitors by phone, email, or text in response to the requests made though our website regarding our services, appointments or any questions the visitors may have.
Tracking Technologies and Cookies
Visitors can instruct their browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if they do not accept Cookies, they may not be able to use some parts of our service. To learn more about cookies please visit: All About Cookies.